Frequently Asked Questions

Everything you need to know about our gourmet treats and delivery.

How do you ensure the freshness of my order during shipping?

All perishable items are packed in insulated thermal liners with reusable ice packs to maintain optimal temperature throughout the journey.

When will my order ship?

Orders are processed within 24-48 hours. To avoid weekend transit delays, we typically ship fresh items Monday through Wednesday.

Do you offer options for specific dietary restrictions?

Yes, we offer a dedicated selection of gluten-free, vegan, and nut-free products. Please check the 'Dietary Needs' section on our shop page.

What is your return policy for food items?

Due to the nature of our products, we cannot accept returns on food. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Can I track my delivery in real-time?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Currently, we only ship within the continental United States to ensure our products arrive fresh and at the highest quality.