Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 100% freshness guarantee to ensure you are satisfied with every bite. If your order arrives damaged or doesn't meet our quality standards, please contact us within 48 hours for a replacement or refund.

1

Inspect Your Delivery

Upon arrival, please check your package for any signs of damage or spoilage to ensure your food items are in perfect condition.

2

Document the Issue

Take clear photos of the product and packaging if there is a quality concern, as this helps our kitchen team investigate the discrepancy.

3

Contact Support

Email our 'When Pigs Fly' support team with your order number and photos to initiate a claim for a refund or a fresh replacement.

4

Resolution

Once approved, we will process your refund to the original payment method or ship a replacement order at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing